Investing in Solace: Transforming the Way Americans Navigate Healthcare

We are excited to be leading the Series B round in Solace, a groundbreaking company that is redefining how Americans access and navigate healthcare. Solace is a first-of-its-kind marketplace that connects certified healthcare advocates with qualified Medicare patients in need of care navigation, providing a lifeline for those struggling to navigate the complex U.S. healthcare system. Their vision is to ensure no American has to embark on their healthcare journey alone.

A Broken System Needs a Solution

It’s no surprise that the U.S. healthcare system is notoriously complex. For the 66 million Americans on Medicare and 129 million people living with chronic illnesses, finding the right care, understanding insurance, and managing medical appointments can be overwhelming. 

Solace addresses these challenges, offering a centralized platform that connects patients with  professional healthcare advocates—doctors, nurses, and clinicians—who offer hands-on support: helping patients find the right care, negotiate bills, fight insurance denials and prior authorizations, arrange transportation and logistics, schedule appointments, and more. This is especially valuable for the many people who don’t have the means or time to understand their healthcare needs and options. By facilitating better access to care, Solace not only improves individual health outcomes, but also aims to restore the promise of an equitable and patient-centered healthcare system.

A Scalable Solution to a National Need 

Solace’s marketplace model is designed to meet the explosive demand for healthcare navigation services. By leveraging data and technology to connect patients with advocates who can provide personalized care at scale, Solace is not only addressing a critical need, but also setting a new standard for care that solidifies its position as a leader in the healthcare advocacy space. Its strong, marketplace-specific metrics are reminiscent of the early metrics of other successful marketplaces we’ve backed, including Uber, Poshmark, and Rover.

Solace was co-founded by Jeremy Gurewitz and Sara Sargent, who bring a unique blend of personal experience and professional expertise to the table. Jeremy’s journey began when his mother, a doctor herself, struggled to navigate her healthcare after a cancer diagnosis. This personal experience fueled his drive to create Solace, and his passion for solving this problem is palpable.

Improving Health Outcomes for Millions

Patients with care gaps—missing appointments, skipping medications, delaying treatment—face worse outcomes and higher healthcare costs. They’re also more likely to land in emergency rooms or develop preventable comorbidities. By providing access to healthcare advocates, Solace ensures that patients receive the care they need, when they need it, ultimately leading to better health outcomes and reduced healthcare costs. This aligns perfectly with our belief in investing in companies that address the healthcare “trinity”: increased access, better outcomes, and lower costs.

As Solace continues to grow, it has the potential to transform the way healthcare is delivered in the U.S. By making healthcare navigation accessible and effective, Solace is paving the way for a more equitable and efficient healthcare system. We are proud to support Solace on this journey and look forward to seeing the positive impact it will have on healthcare in America.