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AI for Contact Centers: Menlo’s Series C Investment in Observe.AI

We’re pleased to again invest in Observe.AI’s Series C round to fuel their next stage of development and product innovation.

April 12, 2022Steve Sloane
Customer Obsession: The Chime Way with Zach Smith, SVP of Product, Chime

I had the honor of co-hosting a Menlo Ventures Product Assembly Dinner with Zach Smith. He shared the lessons he learned throughout his career as a product innovator.

May 21, 2020Grace Ge
The Power of AI In Customer Service

Think about the last time you hung up the phone and cursed. If you’re like us, it was likely the result of a poor customer service experience.

May 31, 2017Matt Murphy
Embracing the Bots: What’s New and Next in Messaging

Facebook’s announcement that its messenger platform will feature bots served as the crescendo for all of the recent excitement around conversational commerce.

April 20, 2016Venky Ganesan